Design of Information System Model for the Help Desk

  IJCTT-book-cover
 
International Journal of Computer Trends and Technology (IJCTT)          
 
© 2019 by IJCTT Journal
Volume-67 Issue-1
Year of Publication : 2019
Authors : Sulis Sandiwarno
  10.14445/22312803/IJCTT-V67I1P105

MLA

MLA Style: Sulis Sandiwarno "Design of Information System Model for the Help Desk" International Journal of Computer Trends and Technology 67.1 (2019): 25-28.

APA Style: Sulis Sandiwarno (2019). Design of Information System Model for the Help Desk. International Journal of Computer Trends and Technology, 67(1), 25-28.

Abstract
The development of information technology (IT) in life is now in a very good stage. The use of IT in every layer of activity must be supported by good resources. The use of IT can also be applied to activities such as IT support, where all activities are recorded using IT media. From several conditions, recording this activity is still done manually, so in the end it is very difficult to see reports of activities. We propose to create an activity recording system for IT support called Ticketing Support. Ticketing support is now a very good and important role in helping activities from IT support. To make the ticketing support system we propose using the classic method, SDLC (Software Development Life Cycle), where there are five stages of SDLC. First, do a functional and non-functional needs analysis. Second, make the system design adjusted to the first stage. Third, testing the system that has been made. Fourth, implement the system for users. And finally, is to maintain the system. The result of designing this system is to help increase activity in recording, where the results of this activity increase to 60%.

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Keywords
IT-support, SDLC, Ticketing Support