Designing Digital Payment Experiences: The Crucial Role of User-Centered Design and Effective User Feedback Integration

© 2024 by IJCTT Journal
Volume-72 Issue-2
Year of Publication : 2024
Authors : Lakshmi Sushma Daggubati
DOI :  10.14445/22312803/IJCTT-V72I2P105

How to Cite?

Lakshmi Sushma Daggubati, "Designing Digital Payment Experiences: The Crucial Role of User-Centered Design and Effective User Feedback Integration," International Journal of Computer Trends and Technology, vol. 72, no. 2, pp. 27-29, 2024. Crossref,

User-Centered Design (UCD) is a pivotal element in developing digital products, particularly in the context of payment systems. This research paper investigates the critical role that UCD plays in optimizing the payment experience within digital products and explores strategies for product managers to integrate user feedback into the development process effectively. Through a comprehensive literature review and case study analysis, this study aims to shed light on the multifaceted benefits of UCD in payments. It provides practical insights for product managers to align their strategies with user-centric principles. The findings underscore the significance of prioritizing user needs and preferences in payment product design, ultimately leading to enhanced user satisfaction and increased adoption rates.

Digital Payments, Payment experience optimization, Product managers, User-Centered Design (UCD), User feedback integration.


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