Framework For Adoption Of E-Payment Systems For Small And Medium-Sized Enterprises In Kenya

Framework For Adoption Of E-Payment Systems For Small And Medium-Sized Enterprises In Kenya

	© 2021 by IJCTT Journal
	Volume-69 Issue-2
	Year of Publication : 2021
	Authors : Ngetich Kimurgor Jackson, Anselemo Peters Ikoha, Franklin Wabwoba.
	https://doi.org/10.14445/22312803/IJCTT-V69I2P102

How to Cite?

Ngetich Kimurgor Jackson, Anselemo Peters Ikoha, Franklin Wabwoba, "Framework For Adoption Of E-Payment Systems For Small And Medium-Sized Enterprises In Kenya," International Journal of Computer Trends and Technology, vol. 69, no. 2, pp. 5-15, 2021. Crossref, 10.14445/22312803/IJCTT-V69I2P102

Abstract
New monetary requirements have been generated by the growth and emergence of e-commerce, which cannot be adequately met in numerous cases by traditional payment systems. E-payment systems have reformed the business process by weakening paperwork, exchanging expenses and labor costs, and increasing security to both buyers and sellers. Despite these benefits, many Small and Medium Enterprises (SMEs) are yet to incorporate e-payment systems into their businesses in Kenya. Virtually the parties that have made an effort towards the adoption of e-payment systems are investigating different sorts of electronic systems for payment. Therefore, the purpose of this paper is to develop a framework for the adoption of e-payment systems in Kenya for SMEs. The study adopted a survey research design. A purposive sampling technique was used to select a sample of 204 SMEs that represented the entire SMEs population in Kenya. The methods for data collection were content analysis, questionnaires, and interviews. Both descriptive and inferential statistics involving numerical data were used to interpret the collected data. The findings of the study reveal that ease of access and usefulness to e-payment systems were found to influence the choice of e-payment system use. Security issues came out as one of the major challenges in the e-payment adoption process and, finally, various e-payment systems. The other major problem witnessed included the absence of protection legally, the absence of e-payment capacity in collaborative organizations, and the absence of a requirement for e-payment. This can only be effective after the Technologies have been well-integrated and with minimal charges. The study analyzed all these aspects and developed a framework that provides guidelines for e-payment systems adoption in SMEs, guides e-payment systems developers to make informed decisions in the requirement elicitation stage that results in e-payment systems that suit SMEs in Kenya, and provides a benchmark for e-payment systems that are acceptable to SMEs in Kenya.

Reference
[1] Watson, R., Barthon, P., Pitt, L., & Zinkhan, G., Electronic Commerce: The Strategic Perspective. Zurich: Switzerland: Jacobs Foundation., (2008).
[2] Lee, Z. Y., Yu, H. C., & Ku, P. J., An analysis and comparison of different types of electronic payment systems. Management of Engineering and Technology, PICMET’01. Portland International Conference on, IEEE, 38–45, Portland.,(2001).
[3] Antwi, S. K., Hamza, K., & Bavoh, S. W., Examining the Effectiveness of Electronic Payment System in Ghana: The Case of e-ZWICH in the Tamale Metropolis. Research Journal of Finance and Accounting, 6(2)(2015) 163-177.
[4] Hascaryani, T. D., Analisis Faktor Yang Mempengaruhi Preferensi dan Aksesibilitas Terhadap Penggunaan Kartu Pembayaran Elektronik (Jurnal Ilmiah Mahasiswa FEB) 2(2)(2013).
[5] Tella, A., & Abdulmumin, I., Predictors of Users’ Satisfaction with E-payment System: a Case Study of Staff at the University of Ilorin, Nigeria. 48(4)(2015) doi:DOI: 10.1515/orga-2015-0018.
[6] Lim, A. S., Inter-consortia battles in mobile payments standardization. Electronic Commerce Research and Application, 7(2008) 202–213.
[7] Nakhumwa, N. J., Adoption of E-commerce Payment Systems by Commercial Banks in Kenya. International Journal of Management & Information Technology, 9(2) (2014).
[8] Raja, J., Velmurgan, S., M., & Seetharaman A., E-Payments: Problems and Prospects. Malaysia: Journal of Internat Banking and Commerce. (2008).
[9] Aigbe, P. & Akpojaro, J., Analysis of Security Issues in Electronic Payment Systems. Nigeria: International Journal of Computer Applications,108(10)(2014) (0975-8887).
[10] Stuart, M. C., Cash in, Cash out Kenya; the Role of M PESA in the Lives of Low -income people. . College Park: College Park; The IRIS Center Financial Sector Assessment Project. (2011).
[11] (KNBS, 2017)
[12] Kothari, C. R., Research Methods: Methods and Techniques. New Delhi, India: New Age International LTD(2014).
[13] Laura, J. B., & Stephanie, M.M., Survey Instrument Validity Part 1: Principles of Survey Instrument Development and Validation in Athletic Training Education Research. Athletic Training Education 6(1)(2011) 27-35.
[14] Kaiser, H.F., A second –Generation Little Jeffy. Psychometrika. 35(4)(1970) 401-415
[15] Tabachinick, B. G., & Fidell, L.S., Using multivariate statistics. Needham Heights, MA, Allyn &Bacon, (2001).
[16] Nunnally, J. C. & Bernstein, I. H., Psychometric Theory New York. (3rd Ed.). Mcgrow-Hill. New York.
[17] Mugenda, A. & Mugenda, O., Research Methods: Qualitative and Quantitative Approaches. Nairobi: Acts Press.,(2012).

Keywords
E-Payment System, E-commerce, Electronic Money Transfer, Mobile Money Transfer, Small and Medium-Sized Enterprises

IJBTT

Framework For Adoption Of E-Payment Systems For Small And Medium-Sized Enterprises In Kenya