Developing a Web-Based Application for Electronic Equipment Technician Service Order Using the Scrum Method

Sharon Natalia; Fadlilah Achmad Falevi; Ifan Prihandi

doi:https://doi.org/10.14445/22312803/ IJCTT-V69I6P102

Research Article | Open Access | Download PDF

Volume 69 | Issue 6 | Year 2021 | Article Id. IJCTT-V69I6P102 | DOI : https://doi.org/10.14445/22312803/IJCTT-V69I6P102

Developing a Web-Based Application for Electronic Equipment Technician Service Order Using the Scrum Method

Sharon Natalia, Fadlilah Achmad Falevi, Ifan Prihandi

Received	Revised	Accepted
02 May 2021	05 Jun 2021	10 Jun 2021

Citation :

Sharon Natalia, Fadlilah Achmad Falevi, Ifan Prihandi, "Developing a Web-Based Application for Electronic Equipment Technician Service Order Using the Scrum Method," International Journal of Computer Trends and Technology (IJCTT), vol. 69, no. 6, pp. 7-14, 2021. Crossref, https://doi.org/10.14445/22312803/ IJCTT-V69I6P102

Abstract

Residents of Banaran Village, Kauman District, Tulungagung Regency, East Java use electronic equipment on everyday needs. The equipment does not always function properly. When the equipment is damaged, they will try to repair it by calling a technician who can repair it. In the process of finding and ordering technician services, villagers have problems with the lack of information about technicians who can repair damaged electronic equipment, making arrangements for technicians to come to the house is difficult because technicians also have work that must be completed beforehand. In addition, villagers also had problems bringing damaged electronic equipment to the technician`s place, the queues were also not well managed, so it took quite a long time to wait for the repair process. With this web-based electronic equipment technician service ordering application, it can help Banaran Villagers in finding and ordering technician services online. This application was built using the PHP programming language, the Scrum development method so that it is flexible to the changes that occur. The development of this application also uses the Google Maps API technology to make it easier to find locations and the Simple Mail Transfer Protocol technology used in sending emails for verification purposes.

Keywords

application, order, technician, web, Scrum.

References

Residents of Banaran Village, Kauman District, Tulungagung Regency, East Java use electronic equipment on everyday needs. The equipment does not always function properly. When the equipment is damaged, they will try to repair it by calling a technician who can repair it. In the process of finding and ordering technician services, villagers have problems with the lack of information about technicians who can repair damaged electronic equipment, making arrangements for technicians to come to the house is difficult because technicians also have work that must be completed beforehand. In addition, villagers also had problems bringing damaged electronic equipment to the technician`s place, the queues were also not well managed, so it took quite a long time to wait for the repair process. With this web-based electronic equipment technician service ordering application, it can help Banaran Villagers in finding and ordering technician services online. This application was built using the PHP programming language, the Scrum development method so that it is flexible to the changes that occur. The development of this application also uses the Google Maps API technology to make it easier to find locations and the Simple Mail Transfer Protocol technology used in sending emails for verification purposes.