International Journal of Computer
Trends and Technology

Research Article | Open Access | Download PDF

Volume 59 | Number 1 | Year 2018 | Article Id. IJCTT-V59P103 | DOI : https://doi.org/10.14445/22312803/IJCTT-V59P103

Sentiment Analysis in the IT Domain an Enhanced Approach to VADER Sentiment

Kiran Hegde, Aarush Gupta, Aparna George and Anudeep Dhonde

Citation :

Kiran Hegde, Aarush Gupta, Aparna George and Anudeep Dhonde, "Sentiment Analysis in the IT Domain an Enhanced Approach to VADER Sentiment," International Journal of Computer Trends and Technology (IJCTT), vol. 59, no. 1, pp. 15-19, 2018. Crossref, https://doi.org/10.14445/22312803/IJCTT-V59P103

Abstract

Applying sentiment analysis in the IT domain requires several enhanced techniques over the conventional methods used for social media analysis, mainly due to the technical data involved as well as the purpose of the analysis. We take a deep-dive into these challenges and present a comparison of the results obtained over the two techniques (VADER analysis and our enhanced approach) along-with the interpretation of the enhanced results obtained through our approach in this paper. We will also give a description of the future enhancements to be implemented as a part of our current approach.

Keywords

data analytics, IT,natural language processing, opinionmining, sentiment analysis, VAD-ER sentiment,work logs, Remedy, Service Now, ITIL, Operations

References

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