Future Service Robots: A Review of the Psychological Processes Involved in the Tourism and Hospitality Industries

© 2022 by IJCTT Journal
Volume-70 Issue-12
Year of Publication : 2022
Authors : Teck Choon Teo
DOI :  10.14445/22312803/IJCTT-V70I12P101

How to Cite?

Teck Choon Teo, "Future Service Robots: A Review of the Psychological Processes Involved in the Tourism and Hospitality Industries ," International Journal of Computer Trends and Technology, vol. 70, no. 12, pp. 1-11, 2022. Crossref, https://doi.org/10.14445/22312803/IJCTT-V70I12P101

In recent years, studies on the interaction between automated services and tourism have significantly expanded. This has resulted in a new service environment in which automation receives both constructive attention and researchers' interest. This conceptual piece expands on existing criticism and does a detailed literature review to evaluate the advantages and disadvantages of employing service robots in hospitality and tourism. The observation follows the identification of management and ethical problems, and moral and economic issues continue to get insufficient attention. Moving ahead, there is an immediate need for new avenues to be taken to influence future research and practice. There is a pressing need for proactive legal and ethical problem-solving and the development of new research paradigms to investigate the upcoming posthumanist and transhumanist shifts. In addition, more significant consideration must be given to the prospect of broader use of innovations in improved customer service experiences in the hotel and tourist industries. Principles such as accountability, inclusion, and collaborative design and execution of human-robot systems emerge as critical guiding principles for future research and practice in this domain, among others.

Service robots, Robotics, Travel technology, IoT.


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