Web-based Campus Complaint Management System (WCCMS)
|© 2022 by IJCTT Journal|
|Year of Publication : 2022|
|Authors : Fabiyi Aderanti Alifat, Olorunlomerue Adam Biodun, Oluwatosin Adefunke Oluwatobi, Ugwu Jennifer Ifeoma, Ramoni Tirimisiyu Amosa|
|DOI : 10.14445/22312803/IJCTT-V70I10P105|
How to Cite?
Fabiyi Aderanti Alifat, Olorunlomerue Adam Biodun, Oluwatosin Adefunke Oluwatobi, Ugwu Jennifer Ifeoma, Ramoni Tirimisiyu Amosa, "Web-based Campus Complaint Management System (WCCMS)," International Journal of Computer Trends and Technology, vol. 70, no. 10, pp. 28-36, 2022. Crossref, https://doi.org/10.14445/22312803/IJCTT-V70I10P105
Automated, Complain, Methodology, Students, System.
 Adnan M, “Pengembangan Sistem Informasi E-Complaint (Studi Kasus GraPARI Telkomsel Malang),” Doctoral Dissertation, Universitas Brawijaya, 2017.
 Alex A. O. I., & Uzoamaka E. O, “Design and Implementation of a Tertiary Institution Web-Based Student Complaint Management System,” 2021.
 Anshari M, Almunawar M. N, Lim S. A, & Al-Mudimigh A, “Customer Relationship Management and Big Data Enabled: Personalization & Customization of Services,” Applied Computing and Informatics, vol. 15, no. 2, pp. 94-101, 2019.
 Alve M. S, Babardesai M. V, Bhosale M. S, & Kapadi M. S, “Web Application for Complaint Tracking and Resolving,” International Research Journal of Engineering and Technology, vol. 4, no. 4, pp. 1396-1401, 2017.
 Aziz R, “The Effectiveness of Public Service Complaint Management Processes in Contexts of Autocratic Governance,” Birmingham: University of Birmingham, 2015.
 Boëhm B, “Characteristics of Software Quality of TRW Series on Software Technology,” North-Holland, Amsterdam, Holland, vol. 1, 1978.
 Bulgacs S, “The First Phase of Creating a Standardised International Innovative Technological Implementation Framework/Software Application,” International Journal of Business and Systems Research, vol. 7, no. 3, pp. 250-265, 2013.
 Carlson J, Sourdin T, Armstrong C, Watts M, & Carlyle T, “Return on Investment of Complaint Management: A Review and Research Agenda,” Australasian Marketing Journal, 14413582221104854, 2022.
 Cho, Y., Im, I., Hiltz, R., & Fjermestad J, “An Analysis of Online Customer Complaints: Implications for Web Complaint Management,” In Proceedings of the 35th Annual Hawaii International Conference on System Sciences, IEEE, pp. 2308-2317, 2002.
 Dewnarain S, Ramkissoon H, & Mavondo F, “Social Customer Relationship Management: An Integrated Conceptual Framework,” Journal of Hospitality Marketing & Management, vol. 28, no. 2, pp. 172-188, 2019.
 El-Aziz Abd El-Sadek Afify, E. A., El-Fatah A. Hegazy, A., & El-Sayed, M. A. K, “A Model for Customer Complaint Management System using SOA,” In Proceedings of the 15th WSEAS International Conference on Computers, pp. 291-296, 2011.
 Harper K. E, & Dagnino A, “Agile Software Architecture in Advanced Data Analytics,” In 2014 IEEE/IFIP Conference on Software Architecture, IEEE, pp. 243-246, 2014.
 Kumar A, & Kaur A, “Complaint Management-Review and Additional Insights,” International Journal of Scientific and Technology Research, vol. 9, no. 2, pp. 1501-1509, 2020.
 Laird L, “Strengthening the "Engineering" in Software Engineering Education: A Software Engineering Bachelor of Engineering Program for the 21st Century,” In 2016 IEEE 29th International Conference on Software Engineering Education and Training (CSEET), IEEE, pp. 128-131, 2016.
 Lovely S. B, Nikunjay K, Abdul F, Suman D, “Online Complaint Management System,” Turkish Journal of Computer and Mathematics Education, vol. 12, no. 6, pp. 5144-5150, 2021.
 Manuhutu M. A, & Uktolseja L. J, “Design and Implementation of Online Students` Complaint (Case Study of English Study Program at Victory University, Sorong),” International Journal of Computer Sciences and Engineering, vol. 6, no. 1, pp. 228-232, 2018.
 Mccall J.A, Richards P.K, and Walters G.F, “Factors in Software Quality,” Rome Air Development Centre, Italy, vol. 1-3, 1977.
 Nasr O, & Alkhider E, “Online Complaint Management System,” International Journal of Innovative Science, Engineering & Technology, 2015.
 Ogbadu E. E, & Usman A, “Imperatives of Customer Relationship Management in Nigeria Banking Industry,” Kuwait Chapter of the Arabian Journal of Business and Management Review, vol. 2, no. 1, pp. 59, 2012.
 Oguntosin V, Oluwadurotimi M, Adoghe A, Abdulkareem A, & Adeyemi G, “Development of a Web-Based Complaint Management Platform for a University Community,” Journal of Engineering Science & Technology Review, vol. 14, no. 1, 2021.
 Ro H, & Wong J, “Customer Opportunistic Complaints Management: A Critical Incident Approach,” International Journal of Hospitality Management, vol. 31, pp. 419–427, 2012.
 Salemme I, “Effective Complaint Management: 10 Steps to Customer Success,” 2020. [Online]. Available: https://www.pipefy.com.
 Siddiqui M. H, & Tripathi S. N, "An Analytical Study of Complaining Attitudes: With Reference to the Banking Sector," Journal of Targeting, Measurement and Analysis for Marketing, vol. 18, no. 2, pp. 119–137, 2020.
 Streijl R. C, Winkler S, & Hands D. S, “Mean Opinion Score (MOS) Revisited: Methods and Applications, Limitations and Alternatives,” Multimedia Systems, vol. 22, no. 2, pp. 213-227, 2016.
 Surbhi S, “Difference between Leadership and Management,” 2018. [Online]. Available: https://www.businessjargons.com.
 Vranješ M, Rimac-Drlje S, Grgic K, “Review of Objective Video Quality Metrics and Performance Comparison using Different Databases,” Signal Processing: Image Communication, vol. 28, no. 1, pp. 1-19, 2013.