Business Intelligence Implementation in Healthcare - A Case Study in Sudan
|© 2020 by IJCTT Journal|
|Year of Publication : 2020|
|Authors : Salih H. Babiker, Izzeldin A. Elhassan|
|DOI : 10.14445/22312803/IJCTT-V68I12P102|
How to Cite?
Salih H. Babiker, Izzeldin A. Elhassan, "Business Intelligence Implementation in Healthcare - A Case Study in Sudan," International Journal of Computer Trends and Technology, vol. 68, no. 12, pp. 4-10, 2020. Crossref, 10.14445/22312803/IJCTT-V68I12P102
There are many universal challenges facing healthcare worldwide, including rising costs, the numerous stakeholders, their complex interrelationships, varying interests, and volumes of highly sensitive and regulated data. Business Intelligence (BI) technologies offer tools and techniques for streamlining operations and supporting decision-making based on real information. This research investigates the value and advantage of adopting BI technologies to enhance the healthcare sector. It proposes a BI framework that enables analyzing data, supporting decision-making, predictions, and achieving overall improvements in the sector`s diverse facets. A mix of research methods was used to validate the framework, including content analysis to identify the main characteristics of healthcare services and factors affecting BI adoption`s success, along with a case study implementation of the proposed BI solution. Data was collected from three major healthcare providers in Sudan. Key stakeholders` interviews served to identify the main features to examine based on their corresponding Hospital Management Systems (HMSs). The study focuses on three groups of identified factors, namely provider, service, and time management. Analysis of results from the implemented BI model supports the research hypothesis that utilizing BI yields reliable consolidated information, knowledge-based decisions, improved processes, and improved healthcare services.
Business Intelligence, Healthcare, Data Warehouse, Data analysis, Decision-making.
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