Standardized Architecture for Conversational Agents a.k.a. ChatBots
||International Journal of Computer Trends and Technology (IJCTT)||
|© 2017 by IJCTT Journal|
|Year of Publication : 2017|
|Authors : Roshan Khan|
|DOI : 10.14445/22312803/IJCTT-V50P120|
Roshan Khan "Standardized Architecture for Conversational Agents a.k.a. ChatBots". International Journal of Computer Trends and Technology (IJCTT) V50(2):114-121, August 2017. ISSN:2231-2803. www.ijcttjournal.org. Published by Seventh Sense Research Group.
The emergence of new technologies, such as Siri, Alexa, Cortana and Google Now which are powered by natural language processing and speech recognition programs, are driving users away from mobile-first to voice-first interactions. Also, due to the rise of so many platforms including Facebook Messenger, WeChat, Skype, LINE, Viber, Telegram, Slack, Google Home and Amazon Echo, it is evident, that this disruptive technology of ChatBots will soon become omnipresent and we cannot avoid it. So the sooner we standardize the architecture and frameworks used to implement the ChatBot solutions, the better it would be for the benefit of all. This paper describes and proposes, a generic standardized architecture for design and implementation of custom ChatBot solutions.
 J.D. Meier, Alex Homer, David Hill, Jason Taylor, Prashant Bansode, Lonnie Wall, Rob Boucher Jr and Akshay Bogawat, ?Microsoft Patterns and Practices, Application Architecture Pocket Guide Series, 2008.
 Guy B. Sereff, ?Mobile Architecture, WP0164, Orbus Software, October 2014
 TOGAF 9.1, An Enterprise Architecture Framework
 Blog - ?Types of Bots: An Overview, http://botnerds.com/types-of-bots/
 Blog – ?Why ChatBots Matter for Contact Centres, https://www.avaya.com/blogs/archives/2017/03/customers-explain-why-chatbots-matter-for-contact-centers.html
 Blog – ?Why ChatBots Work for Businesses, https://chatbotsmagazine.com/why-chatbots-work-for-businesses-6dc7a050c9c0
 Blog – "Why ChatBots Are The Future Of Marketing?, http://www.topbots.com/why-chatbots-are-future-marketing/
 Blog – ?Why ChatBots aren‘t just a fad?, https://machinelearnings.co/why-chatbots-arent-just-a-fad-541316e7d64a
 Blog – ?How Secure Are ChatBots??, https://chatbotsmagazine.com/how-secure-are-chatbots-2a76f115618d
 Blog – ?What‘s The Risk??, https://www.darkreading.com/vulnerabilities---threats/whats-the-risk-3-things-to-know-about-chatbots-and-cybersecurity/a/d-id/1326912
ChatBot, Conversational agent, AI (Artificial Intelligence), NLP (Natural Language Processing), ML (Machine Learning), IVR.