Investigating the Quality of local E-Government Websites Using Mixed Techniques: Web Diagnostic Tools and Manual Investigation

International Journal of Computer Trends and Technology (IJCTT)          
© - June Issue 2013 by IJCTT Journal
Volume-4 Issue-6                           
Year of Publication : 2013
Authors :A. Basit Darem, Suresha


A. Basit Darem, Suresha "Investigating the Quality of local E-Government Websites Using Mixed Techniques: Web Diagnostic Tools and Manual Investigation"International Journal of Computer Trends and Technology (IJCTT),V4(6):1901-1907 June Issue 2013 .ISSN Published by Seventh Sense Research Group.

Abstract: - Most people today cannot stand without the internet. It provides access to many things like news, email, shopping, and entertainment, at anytime and anywhere. Governments around the world have adopted internet as a channel to introduce their information and services to citizens, businesses and other government sectors. The government websites work as an interface between the government and people. It helps in introducing the concerned government agency/ department to citizens. This interface should have enough content elements, design elements, and reasonable speed to fulfil the citizens’ demands. It also has to support the assistive technology to be accessible for people with disabilities. This paper investigates the status of current local government website at the district level in India. It tries to find out whether these websites comply with the guidelines for websites, and have the right elements. Mixed techniques of web diagnostic tools and manual investigation have been used in this study. The results show that local the government website at the district level in India does not have many important elements and components required for government website. It needs to be improved to serve the citizens better and allow them to have the best out of the best.


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Keywords : e-government, content elements, design elements, accessibility, online evaluation tools.