Assessing Mobile Money Transfer Systems Usability based on Heuristics Evaluation |
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| © 2023 by IJCTT Journal | ||
| Volume-71 Issue-9 |
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| Year of Publication : 2023 | ||
| Authors : Myra Ohaga-Gitonga, Anselemo Ikoha Peters, Ellyjoy Micheni | ||
| DOI : 10.14445/22312803/IJCTT-V71I9P104 | ||
How to Cite?
Myra Ohaga-Gitonga, Anselemo Ikoha Peters, Ellyjoy Micheni, "Assessing Mobile Money Transfer Systems Usability based on Heuristics Evaluation," International Journal of Computer Trends and Technology, vol. 71, no. 9, pp. 22-32, 2023. Crossref, https://doi.org/10.14445/22312803/IJCTT-V71I9P104
Abstract
Mobile money technology is an important financial inclusion for many unbanked in mainly developing countries. The usability determines the ability of its consumers to perform tasks with confidence. General conventional heuristics principles are used to assess the usability of systems. The specific objective of this study was to assess the current Mobile Money Transfer Systems based on usability heuristics. The research adapted a mixed method design, including the Design Science Research methodology and survey design. Data was obtained using questionnaires. The target population was mobile money transfer consumers in Nairobi County, Kenya. A sample of 396 was used, with a response rate of 81.1%. The data collected was analysed using descriptive and factor analysis. Ethical issues arising from the research, such as informed and voluntary consent, confidentiality of information and data integrity, were considered. The study highlights the current situation of mobile money transfer systems in Kenya in relation to traditional usability heuristics. The results indicate Mobile Money Transfer System compliance with the following heuristics: visibility of the system status, match between the system and the real world, consistency and standards, minimize user memory load, customization and shortcuts, efficiency of use and performance, aesthetic and minimalist design, help and documentation, pleasant and respectful interaction with the user. On the other hand, control and freedom, helping users recognize, diagnose and recover from errors, error prevention, and privacy principles are lacking and therefore required to enhance Mobile Money Transfer Systems usability. These findings are key heuristics that guide mobile money system developers, Human-Computer Interaction (HCI) practitioners and trainers all around the globe to enhance usability mobile money usability.
Keywords
Mobile money, Mobile money transfer systems usability, Usability, Usability heuristics.
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