Closing the Knowledge/Experience Gap between Generations of Civil Servants using IT knowledge Transfer Platform

  IJCTT-book-cover
 
International Journal of Computer Trends and Technology (IJCTT)          
 
© 2018 by IJCTT Journal
Volume-63 Number-1
Year of Publication : 2018
Authors : Umo-OdiongAsuquo A., Emmanuel UbeneOyo-Ita And Ogban, UsangEkume
  10.14445/22312803/IJCTT-V63P106

MLA

MLA Style: Umo-OdiongAsuquo A., Emmanuel UbeneOyo-Ita And Ogban, UsangEkume "Closing the Knowledge/Experience Gap between Generations of Civil Servants using IT knowledge Transfer Platform" International Journal of Engineering Trends and Technology 63.1 (2018): 29-34.

APA Style: Umo-OdiongAsuquo A., Emmanuel UbeneOyo-Ita And Ogban, UsangEkume (2018). Closing the Knowledge/Experience Gap between Generations of Civil Servants using IT knowledge Transfer Platform. International Journal of Engineering Trends and Technology, 63(1), 29-34.

Abstract
Effective Civil Service Administration is at the core of developing a strong, productive and vibrant workforce. However, in the face of a continuously retiring workforce and shortage of experienced personnel, the role of knowledge management in propelling administrative functions can therefore not be underestimated as it focuses on integrating people, processes and technology to nurture and share knowledge. This study focused on identifying and analysing the knowledge management culture within Akwa Ibom State Civil Service and the related factors that either impede or enhance effective service administration; as a proactive measure towards alleviating the administrative loopholes created by generational gap and poor resource planning. Findings showed the need for knowledge transfer and retention through the implementation of knowledge information systems, mentorship and organisational learning programs as an innovative approach towards ensuring an effectively consistent civil service administration.

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Keywords
Critical Knowledge,Work Process